Contact PinNiche — Support, Billing & Partnerships

One inbox, real replies

Everything reaches the same address: hello@pinniche.com. We read every message and aim to reply within two business days. Support is handled by the people who build the product, so answers come with context instead of a script.

Support

Include the email on your account and as much of the following as you have:

• The URL you were scanning (if the problem happened during a scan)
• A screenshot of what you saw
• Your browser and operating system
• The approximate time it happened, so we can find the request in our logs

Billing and plans

For plan changes, invoices, and cancellation, start in Settings → Billing — most changes take effect immediately. If a charge looks wrong, email us with the order number and the date, and we will look at it directly.

Bug reports

The fastest way to get a fix: what you expected, what happened instead, the URL, and a screenshot. If a scan fails on a specific site, send the link — page structures differ a lot and one real example beats a description.

Partnerships and guest posts

If you write about Pinterest growth, ecommerce marketing, or affiliate pinning, our guest post program is open — see Guest Posts for packages and rules. For anything else (integrations, agency plans, media), email us with "Partnership" in the subject.

Follow updates

Product changes and pinning tactics go out on X (@pinniche) and on the PinNiche blog.

Before you write

Two pages answer most questions faster than we can: the FAQ on the homepage covers scanning, templates, and export formats, and the pricing page covers what each plan includes.